At My Fashion Fits operated by Mandoriaan Harbor Loop Private Limited, we believe shopping should remain a positive and dependable experience from start to finish. While we work hard to ensure everything runs smoothly, we understand that concerns may occasionally arise. Whether related to products, services, or overall experience, your voice matters to us.
This Grievance Redressal Policy has been created to ensure that every concern is addressed in a fair, structured, and transparent manner. Our objective is to acknowledge issues promptly, review them carefully, and provide resolutions that are reasonable, timely, and compliant with applicable laws and regulations.
A grievance refers to any concern, complaint, or dissatisfaction related to a product or service offered through our platform that requires our attention. This may include issues related to product quality, defects, incorrect items, delayed deliveries, or unmet service expectations.
Concerns related to payments, returns, refunds, exchanges, or clarification of policies are also considered grievances. In short, if any part of your shopping experience feels unclear or unsatisfactory, it qualifies as a grievance and will be handled with due care and seriousness.
We aim to make raising a grievance simple and accessible, so you can reach us without unnecessary effort. If you encounter an issue, we encourage you to report it through the appropriate channel as early as possible.
You can raise a grievance by visiting the Help Centre or Contact Us section available on our website or mobile application. Selecting the most relevant category helps our team understand your concern better and respond efficiently.
When submitting a grievance, please include essential details such as your order ID, a clear explanation of the issue, and any supporting images or documents if applicable. Once submitted, our support team will review the information and begin working toward a resolution.
In certain situations, you may feel that your concern requires further review or has not been adequately resolved. We provide a clear escalation mechanism to ensure such matters receive additional attention.
If you are not satisfied with the response provided by our customer support team, you may escalate the issue to our designated Grievance Officer. This escalation process is carried out in accordance with the Information Technology Act, 2000, and other applicable laws.
A dedicated Grievance Redressal Officer oversees escalated matters to ensure fairness, accountability, and proper resolution. You may contact the Grievance Officer directly by emailing mandoriaanharborlooppvtltd@gmail.com, and your concern will be reviewed with due diligence and professionalism.
We follow a structured process to ensure that every grievance is acknowledged, tracked, and resolved efficiently. Each step is designed to keep you informed and confident throughout the resolution journey.
Once a grievance is submitted, we will acknowledge receipt within 48 hours through email or another appropriate communication channel. This confirmation serves as assurance that your concern has been registered and is under review.
Each grievance is assigned a unique ticket or reference ID. This ID allows both you and our team to track the progress of the grievance easily and ensures consistent communication throughout the process.
Our support team, in coordination with the Grievance Officer when required, aims to resolve grievances as quickly as possible. Most concerns are addressed within seven working days, or within the timeline prescribed by applicable laws.
You will receive regular updates regarding the status of your grievance. Communication will be shared through your preferred contact method to ensure transparency until the matter is resolved.
We strive to bring every grievance to a clear and satisfactory conclusion. A grievance is considered resolved when a solution has been provided by our support team or Grievance Officer and communicated to you.
If a proposed resolution is shared and no response is received from your side within a reasonable period, the grievance may be considered closed based on our best efforts. Once a final resolution is issued in line with our policies and legal requirements, the grievance is formally closed.
Your feedback and concerns play an important role in helping us improve. If you have questions, wish to share feedback, or need to raise a grievance, we encourage you to reach out to us. You can contact us at mandoriaanharborlooppvtltd@gmail.com, and our team will assist you with care and attention.
From time to time, we may review and update our internal practices and policies to remain aligned with operational needs and regulatory standards. These updates help us continue offering a secure and reliable experience on our platform.
We recommend checking our Terms of Use and Privacy Policy periodically for the latest information. Staying informed ensures clarity and helps maintain a smooth and secure shopping experience for everyone.