At My Fashion Fits operated by Mandoriaan Harbor Loop Private Limited, we know that choices can change and shopping decisions are not always final. To keep your experience comfortable and flexible, we have designed a clear cancellation process that puts ease and transparency first. In this policy, “we,” “us,” and “our” refer to Mandoriaan Harbor Loop Private Limited, while “you,” “your,” and “user” refer to the customer placing an order on our platform.
This Cancellation Policy explains when and how an order can be cancelled, what happens after a cancellation request is approved, and the options available if your order is already on its way. Our goal is to ensure you feel confident browsing and purchasing, knowing that changes can be handled without unnecessary complications.
Sometimes plans shift soon after an order is placed, and we understand that a purchase may no longer feel right. To support this flexibility, we allow cancellations within a specific timeframe before the order begins its delivery journey.
You may request a cancellation within 24 hours of placing your order or before the shipment is dispatched, whichever occurs earlier. To initiate the process, simply contact our customer support team via email with your order details. Once your request is reviewed and approved, the order will be cancelled smoothly without further obligations.
If your order is successfully cancelled within this window, the full amount paid will be refunded to your original payment method. Refunds are typically processed within 5 to 7 business days, depending on your bank or payment provider.
There are times when a change of mind happens after an order has already been handed over to the delivery partner. Once an order has been shipped, cancellation is no longer possible, as the package is already in transit.
In such cases, you are not left without options. After receiving the product, you may refer to our Return and Refund Policy to initiate a return, provided the item meets the eligibility criteria mentioned there. This ensures you still have a fair and structured way to manage your purchase.
Occasionally, customers realize that a small detail needs correction after placing an order, such as a product selection or delivery information. While we understand how this can happen, modifications are not supported once an order is confirmed.
If your order is still within the eligible cancellation window, the best approach is to cancel it and place a fresh order with the correct details. This helps us maintain accuracy in order processing and ensures your items reach you without delays or errors.
We aim to make cancellations as straightforward as possible and are always here to assist if you need guidance. If you wish to cancel an order or have questions related to this policy, our support team is ready to help.
You can contact us by writing to mandoriaanharborlooppvtltd@gmail.com, and our team will assist you with the next steps and any clarifications you may need.